Automated processing workflows: the right payment automation you and your guests will love

1

Set automatic payment or pre-authorization triggers and run them at multiple points for each booking

  • Set in hours:
  • After creation
  • Before arrival
  • Before departure
  • After cancellation
2

Set rules on which bookings the particular rule should be applied.

  • Apply or exclude for:
  • Agents
  • Companies
  • Guarantee policies
  • Specific types of credit card on record (guest, OTA virtual)
3

Select automatic or manual transactions

  • The available actions are:
  • Collect the transaction amount
  • Pre Authorise (block) an amount on the card
  • Release pre-authorisation
  • No automatic transaction, activate post-processing workflow
4

Select which card on record to bill

  • Run the transaction on:
  • the guest card on record
  • the virtual card of the OTA
  • the first card on record
5

Set what amount shall be processed

  • Process the:
  • Folio balance
  • Fixed amount + number of nights based on particular revenue groups
6

Select what additional actions to be processed in case of success or failure

Set automated billing rules or initiate single-click preauthoriсations, payments and refunds, using the tokenised cards.

Clock PMS+: The most complete cloud hotel PMS to help busy organisations get to their best

Win back staff hours every day, convert more sales opportunities, uncomplicate your hotel tech stack

It's no magic. Just a matter of the right technology:

Our robust, wide and complete cloud-native core functionality allows you to uncomplicate complex processes and reduce your tech stack. The autopilots will let you win back staff time, create better sales opportunities, engage with guests and upsell more.

Clock PMS Plus

Minimise the time spent in routines every day

The 4 amazing Autopilots will help you set detailed rules and then run them to automate the most tedious routine processes for you, winning you back hours every day

Maximise results from online distribution

The Online distribution autopilot helps you generate more bookings, avoid overbooking and get faster cancellations republishing at better optimised rates.

Get your payments on time, with the best processors

The Payments autopilot makes sure all deposits, cancellation penalties, even pre-authorisations & checkout balance are handled in time.

Improve guest engagement & upsell

The Guest engagement autopilot allows you to benefit from better targeted messaging, online self-service and upsells before, during & after stay.

Uncomplicate your tech stack

No local servers, backups or security concerns. Enjoy open API & off-shelf integrations, as the wider set of core features lets you reduce the apps in your stack.

Manage multiple inventories

Control and sell all - rooms, package elements, extra services, meeting rooms, restaurant capacities.

For demanding hoteliers who need more from a cloud hotel PMS

Take a closer look at our deep and advanced set of features ensuring you are covered no matter how complicated your organisation is.

Organise rates in plans & tags, receive rate suggestions from RMS, use unlimited standard and derived rates

Min LOS, Max LOS, Stop, Closed for arrival, Closed for departure, Min adults, Min children, Max adults, Override guarantee policy for a period, more.

Connect to rates and required payment methods, calculate deposits as a fixed amount or per cent of the amount due. Use the Payments autopilot for automatic collection.

Set rules for applying cancellation penalties, calculate fixed and relative penalty amounts and collect them with a single click or via the Payments autopilot.

Define fixed and floating price charge templates. Set capacity counters and manage inventories per day.

Set rate packages with flexible elements to be charged for all or specific days. Also per room/adult/child. Set package elements with nominal or proportional prices. Use simple or inventory restricted elements for dynamic packaging.

Set prices and accept payments in multiple currencies. Track folio balances and payments in multiple properties in real time from a single command point.

Set calculation as a fixed fee or percent of the fee, per night, adult or child. Set minimum and maximum prices per adult and child. Differentiate tax seasons (for resort destinations).

Set if sales tax is to be included in prices (e.g. VAT) or calculated on top (e.g. GST, state taxes). Set rounding calculations per line or of the total for precise tax base/tax calculation. Define different tax settings in each multi-property account.

Connect related bookings to find and process them together later on. Manage the proper routings, common deposits, settlement, invoices and AR for group bookings.

Create and manage non-room bookings with daily packages like daily passes to SPA, restricted areas or for delegates

Set tentative, guaranteed, allotment or optional room blocks with the respective rates, release periods and expiration dates. Depending on the status, blocks are to be deducted or not from the inventory. Connect the bookings/rooming lists to the block and track the block pickup.

Fully customisable guest profiles -set what information you would like to collect. Merge duplicate profiles. “Forget” profiles (GDPR, Privacy). Check the entire history, bookings for future periods, offers and guest feedback. All instructions and preferences are automatically transferred to bookings. Share profiles across all multi-property accounts.

Fully customisable company and agent profiles with their own folios. Possibility to collect deposits and issue an invoice directly from the company folio screen - i.e. detached from any particular booking. Connect negotiated rates and agent commissions. Set contact persons and branches. Control credit limits and payment terms. Choose a credit card on record for single click settlement.

Manage units with dual inventory -e.g. a family room consisting of two standard rooms can be sold as both Family one or 2 Standards; or a four-bunk hostel room can be sold as 4 beds or as a private room. With the booking of the composite room, the virtual component rooms are taken out of inventory and vice versa.

Get different views of the occupancy forecast, including room calendar and occupancy by room types with details of the capacity, availability adjustments, bookings and blocks by statuses. Get segmented information by source, channel, segment and booking status.

Use flexible overbooking policies at room type level by setting inventory adjustments for particular dates or periods, e.g. change half of your superior rooms to standard ones during the low season when the demand is lower and offer a free upgrade to some of the bookers.

Filter the arrival list by guest details, company and event. Get a quick overview of repeated guests, online check-ins, allocated and unallocated room numbers, open balance, profile notes and much more. Handpick room numbers and check in the arrivals one by one. Or simply automatically allocate and check-in multiple bookings. Issue keys, including mobile ones, with a single click.

Customise all fields and the layout of the registration cards. Set mandatory fields. Use printed and e-registration cards (online, kiosk, reception)

Offer your guests the check-in experience they prefer - a win-win situation for all. Collect registration cards, credit cards, offer upgrades, allocate rooms, issue key cards or mobile keys.

Post charges and payments directly to the guest, company and non-resident folios. When working with groups, manually move or split charges between guests and the organizer or just leave it to the Clock’s smart routing options to do this for you.

True PCI DSS Level 1 secured omni-channel payment processing. Introduce payment rules and automate payments for reservations coming via various channels - reservation office, your hotel’s website, OTAs and offline direct bookers. Pre-authorise, capture or refund directly from your PMS in a click.

Get a quick overview of guests, open folio balances and more. Check out one guest at a time or multiple bookings at once. Offer alternatives for those wanting to skip queues in the morning. Encourage your guests to use the self-checkout features of the lobby kiosk or the Self Service portal through their own devices to pay their bills and even get their invoice.

Clock constantly expands its compliance with various fiscal requirements across the EU and North America. Get in touch with us to check if we cover your hotel’s location.

Such reports were created to let you closely adhere to legal reporting requirements, mainly for countries within the EU.

Get better insight into your hotel’s financial status and operations through Clock’s various ledgers, trial balance accounts receivable and other financial reports. See it on screen, print or export in a click.

Automate financial data flow between Clock PMS+ and your accounting system. A wide range of various supported API integrations, simple data export options or special connectivity middleware.

Centrally create, configure, and, if needed, disable users. Provide a single user with access to one or multiple properties or add him/her to a user group where all users share the same privileges. Add an extra level of security with a list of approved networks and MFA (multi-factor authentication).

Powerful and real-time operational and strategic management reporting available on any device at any moment. Multiple filtering criteria covering it all: segments, channels, sources, room types, companies and much more.

Create, change and get updates on housekeeping tasks on the go. Let your guests request housekeeping services, and Clock PMS+ will prioritize and assign. Handle maintenance issues and easily foresee the need of personnel and consumables based on the hotel’s occupancy.

Make sure you are always on top of things and conveniently store details about what your guests might have forgotten.

Clock PMS+ helps your team bond efficiently through powerful to-do lists and reminders. Make sure no important information gets lost, no request is left unattended. To-do lists are efficient tools not only for individual bookings but for groups, events and their organisers, too.

Use Clock PMS+ as a system of record for your group of properties. See rates and availability for multiple properties on a single screen. Create groups, handle room blocks, pickups and deposits directly from the central reservations office or onsite. Manage meeting room bookings, catering and other additional activities and charges. Transfer the relevant charges to the organiser’s folio and invoice in a click.

Clock PMS+ user interface is available in English, French, German, Dutch, Italian, Russian, Spanish, Korean, Bulgarian

Meet the autopilots

Clock PMS+ brings in 4 powerful automations to autopilot some of the most tedious routine processes and allow your staff to focus on what matters the most - creating memorable guest experiences

Online distribution autopilot

Get more bookings easier.

The Online distribution autopilot helps you generate more bookings, avoid overbooking and get faster cancellations republishing at better optimised rates.

Payments and deposit autopilot

Save time. Get all payments.

The Payment and deposit autopilot leverages some of the world's leading payment processors to allow you automatic or single-click management of the whole range of payment and deposit operations while ensuring the highest level of payment security.

Guest engagement and upselling autopilot

Elevate guest experience. Upsell.

With our advanced Guest Engagement autopilot, you can truly personalise your communication with guests across all e-channels automatically targeting your guests with the proper booking purchase and upsell triggers long before, during and after their stay.

Online check-in/out autopilot

Better guest experience. Fewer queues.

Encourage your guests to focus on what matters the most and immerse into a really hassle-free journey experience while taking advantage of the powerful tools of our Self Service portal and kiosks for self-check-in/out, payment settlement and stay customisation like never before.

Everything you need to streamline your operations beyond property management

So, choose what works best for you - designed by Clock, by other technology vendors or even by yourself.

Clock PMS Suite

Add-ons by Clock

So, choose what works best for you - designed by Clock, by other technology vendors or even by yourself.

Restaurant and bar POS

Get a restaurant and bar POS, specifically designed for hotels and resorts, that offers best-in-class room transfer & banqueting events features

Events and banqueting

Book room blocks & rooms, meeting rooms, create banqueting event offers, manage delegate packages and catering events, deliver function sheets and tasks

Hotel & central booking engine

Take advantage of our highly converting and customisable, commission-free booking system for your hotel or chain website, promotions & upsell campaigns

Kiosk software & Terminals

Assure smooth end-to-end self-check-in/out experience to your guests - identification, upsell, credit card guarantee, key card issuing.

We were tired of double bookings and needed a system that we could trust our availability with. We wanted a system that linked to our online channels and did almost all of these things automatically.

- Carol Anderson, Marketing Manager, Raasay House, Scotland

Integrations

Clock PMS+ is well connected, so rest assured you can connect a valuable piece of popular hotel tech application or connect your own custom app.

Most popular categories of integrations

  • Revenue management systems
  • Fiscal devices or platforms
  • BI, dashboards and reporting
  • Door locks and mobile keys
  • POS
  • MICE, Sales & Banqueting
  • SPA
  • Guest messaging
  • Reputation management
  • More
Check more

Want to connect your solution to Clock PMS+? Need a more complex custom integration?

Clock offers one of industry’s most extensive API, that allows you to connect any existing or custom app.

Request API documentation or integration assistance ->

What can Clock PMS+ offer you?

How can Clock PMS+ boost your hotel business?

Minimise the time spent in routines every day

4 amazing Autopilots will help you set detailed rules and then run them to automate the most tedious routine processes for you, winning you back hours every day

Maximise results from online distribution

The Online distribution autopilot helps you generate more bookings, less overbooking, faster cancellations republishing, at better optimised rates

Get your payments on time, with the best processors

The Payments autopilot make sure all deposits, cancellation penalties, even pre-authorisations & check-out balance are handled on time

Elevate guest engagement & upsell

The Guest engagement autopilot allows you to introduce better targeted messaging, online self-service and upsells before, during & after stay

Uncomplicate your tech stack

No local servers, backups or security concerns. Enjoy open API & off-shelf integrations, but wider core let's you reduce the apps in your stack.

Manage multiple inventories

Control and sell all - rooms, package elements, extra services, meeting rooms, restaurant capacities.