Guest Connect Autopilot

The hospitable, digital interface between you and your guests.

Clock PMS Plus
Automated guest mailer

The Automated guest mailer: Send the right message, to the right guests at the right moment

Smartly maintain the relationship with both direct and third-party bookers throughout their journey.

1

Set the rules - when, what and to whom to send your message

Set highly segmented automated triggers that will shoot customised messages to your guests at a predefined interval after booking, before arrival, during stay and after departure with a wide set of segmentation filters, such as:

  • Guarantee Status
  • Specific guarantee policies
  • Room or non-room booking
  • OTA or direct booking
  • Credit card on record (Virtual OTA, Guest, Both)
  • In hotel from / to
  • Minimum / Maximum stay
  • Marketing email acceptance
  • Confirmation status
  • Included / Excluded companies
2

Upsell, inform, engage with beautiful email message templates

  • Create beautiful email templates.
  • Use simple rich text format or fully customisable HTML templates
  • Personalise them with guest and booking details using placeholders
  • Set active links to the online guest services
  • Use different languages for even higher personalisation
3

Use the message templates even for manually sent occasional emails

Create special message templates that your staff can use to address specific and rare cases with a single-click manual send.

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Online guest services

The online guest services: Give control to you guests and save hours of routines for your staff with the the richest selection of virtual services

In the era of instant gratification, guests expect more than one-way communication. They expect to be able to take instant action and get a result.

  • Activate all or only some of the online guest services
  • High level of security with SSL and PIN code
  • Use different languages for higher personalisation
  • Fully customisable design

Upgrade your Room or Plan at a Special Price

Guarantee your booking and get booking confirmation by email.

Skip the queue at Reception

Check the available rooms and select the one you like

Your plans have changed? Request a change of your arrival and/or departure date.

Need a larger or a smaller room? Request a change of the room type of your booking.

Request change of the number of guests

Send us any special requests for your room or stay.

Approximate time of your arrival and departure

We are sorry you changed your mind.

We can rush your room and prepare it in time for your arrival

Check our extra services and book online.

Fill the company details for your invoice.

Pay your bill by PayPal or Credit Card and skip the queue at Reception

Send us any housekeeping requests regarding your room or stay

We appreciate your opinion. Please tell us what you think.

Place a Room Service order

No downloadable app, works in a browser

The key to increasing the adoption of online services is the possibility to use them instantly without any additional actions required when you present them to your guests. The Guest engagement autopilot doesn't require you to download any apps.

The Online guest services run on any mobile (or desktop) browser and are accessible through a link sent via email or text message.

You can send direct links to each online guest service or to all via the online guest service portal.

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Clock PMS+ Quotes

Clock PMS+ takes hotel software to a level where the guests wants it to be. Being able to automate workflows and having the advanced guest engagement features satisfies guests needs as well as free up time for us. Instead of spending time in front of a computer, we can focus providing true personal service for our guests.

- Pontus Mannestig, CEO, Långholmen Hotell & Restaurang AB, Sweden

See testimonial More stories

It can't be integrated better in your PMS. It is part of it

  • The Guest engagement autopilot shares real time inventory and optimised rates for smarter room upgrades and special offers
  • All guest actions update instantly the booking statuses, add booking notes,, create ToDos, post charges and payments to the folios straight into the PMS
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Start with smarter guest engagement and upselling throughout the entire journey now!

  • Configure and send targeted personalised messages to your guests

  • Interact with guests with online services

  • Fully integrated into the PMS

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